Delivery and Returns

DELIVERY

We ship Internationally! Check our shipping regions below.

The cost of your shipping includes: postage and packaging and tracked delivery service . 

We always aim for next day dispatch where possible…because we know what it’s like waiting for a new parcel...we will aim to get your clothes to you ASAP!

* Please note: dispatch days are Monday-Friday. 

U.K Delivery

For our standard U.K delivery we allow between 3-7 working days. It's usually quick, but we think it's always better to under promise and over deliver.

U.K Recorded Delivery - £4.00

INTERNATIONAL Delivery

International Delivery is also sent recorded. We estimate within the EU 5-10 working days, and Outside the EU 7-14 working days. PLEASE NOTE THAT THESE TIME FRAMES ARE APPROXIMATE. 

Republic of Ireland Recorded Delivery - £11.00

EU Recorded Delivery - £12.00

U.S.A, Canada, Brazil, Mexico, Australia, New Zealand Recorded Delivery - £18.00

Souki Belair does not take any responsibility for any customs payments or local duty / taxes that may be added at your delivery destination. 

 

RETURNS

We hope that you will love your merchandise, however if for any reason you are unsatisfied with your purchase; we will refund your items (excluding original shipping fees) according to the following returns policy. 

ANY SALE ITEMS PURCHASED WITH ADDITIONAL DISCOUNT CODES ARE NON RETURNABLE.

Please ensure your items meet our returns requirements, if they fail to do so this may result in us returning the item back to you at your cost.

 

U.K ORDER RETURNS

  • The item/s must be in original packaging + condition, with all tags remaining in place.
  • Item/s must not have been worn, washed or altered in any way. When trying on garments, please avoid make-up, false tan or lotions coming into contact with the item. This includes faulty items.
  • Returns must be received back to us within 14 days of purchase date. Returns after this time frame will not be accepted.
  • Valid returns will be processed within 7-14 business days of receipt, and will be refunded via your original payment method.
  • Souki Belair takes no responsibility for return shipping costs or missing returned items. Therefore we ask for returns to be sent by a traceable service. We recommend Royal Mail 'Signed for' services. 
  • Please note that the responsibility and liability of the Goods remains with you until we are in receipt of the Goods.
  • Please complete our returns form and enclose with your securely packaged items. Returns are to a PO Box address (this is on the returns form). 

Download our returns form here

INTERNATIONAL ORDER RETURNS

  • To begin your returns process; you must e-mail hello@soukibelair.com with your order number and reason for return within 14 days of receipt of you order. NO EXCEPTIONS. Please use subject 'International Return Request'.
  • Returns must be received back to us within 14 days of your return request e-mail date. Returns after this time frame will not be accepted.
  • The item/s must be in original packaging + condition, with all tags remaining in place.
  • Item/s must not have been worn, washed or altered in any way. When trying on garments, please avoid make-up, false tan or lotions coming into contact with the item.
  • Valid returns will be processed within 7-14 business days of receipt, and will be refunded (excluding original shipping fees) via your original payment method.
  • Souki Belair takes no responsibility for return shipping costs, customs payments or missing returned items. Therefore we ask for returns to be sent by a traceable service and are paid for in full by you. 
  • Please note that the responsibility and liability of the Goods remains with you until we are in receipt of the Goods.
  • Please complete our returns form and enclose with your securely packaged items. Returns are to a PO Box address (this is on the returns form). 

 

Download our returns form here

 

Your UK statutory rights are not affected by our returns policy.